Privacy Policy

Effective Date: 2023/1/4

Last Updated: 2025/11/4

1. Introduction

Welcome to the Site operated by SlashTraders Co., Ltd (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, store and protect your personal data when you visit or use the Site, and your rights in relation to that data.

By accessing or using the Site, you acknowledge that you have read, understood and agree to the practices described in this policy.

2. Who we are

SlashTraders Co., Ltd, registered at 5F, No. 18, Alley 65, Lane 126, Guangming Rd, Zhudong Township, Hsinchu County, Taiwan.

If you have any questions about this privacy policy or our data practices, you may contact us at:

Email: [email protected]

Address: 5F, No. 18, Alley 65, Lane 126, Guangming Rd, Zhudong Township, Hsinchu County, Taiwan

3. Scope and applicability

This Privacy Policy applies to any personal data we collect via the Site, including when you:

visit or browse the Site;

place an order or use our services;

It does not apply to data collected by third-parties (including those we do not control or manage). We recommend you check the privacy policies of any third-party sites you visit.

4. What personal data we collect

We may collect and process the following categories of personal data:

4.1 Information you provide us.

Name, email address, telephone number, postal address, billing/shipping address, payment information and other information you submit when registering, placing an order, filling a form, or contacting us.

Account credentials (username, password), profile information.

Communications you send to us (e.g., support requests, feedback).

4.2 Information we collect automatically.

IP address and device identifiers;

Browser type, operating system, referring/exit pages, pages viewed, date/time stamps, clickstream data (how you move through our Site);

Cookies and similar tracking technologies (see Section 7).

4.3 Information from third-parties.

We may receive data from service providers, advertising networks, analytics providers or other partners (e.g., aggregated usage data).

If you connect your account or services via third‐party social login or similar, data from that service may also be provided.

5. How and why we use your personal data

We use your personal data for the following purposes:

To provide, operate and maintain the Site and our services;

To register and manage your account;

To process your orders, payments, deliveries and communications;

To respond to your inquiries and provide customer support;

To send you technical notices, updates, security alerts and administrative messages;

To improve our Site, services and user experience, including analytics;

To detect, investigate and prevent fraudulent or illegal activity and protect our rights and property;

To send marketing and promotional communications (subject to your consent where required by applicable law).

Our lawful basis for processing (where applicable) may include: your consent; performance of a contract; legitimate interests (for example to operate and improve our business) provided those interests are not overridden by your rights; compliance with legal obligations.

6. Disclosure of your personal data

We may share your personal data with:

Service providers and contractors who help us operate our business (payment processors, delivery/shipping services, hosting providers, IT support, analytics providers);

Affiliates, subsidiaries or business partners;

Third-party advertising or marketing partners (subject to your consent where required);

Legal or regulatory authorities, in response to lawful requests or to protect rights, safety or property;

In connection with a merger, acquisition, sale of assets or similar transaction (in which case your personal data may be transferred as one of the business assets).

We will not sell your personal data for commercial purposes unless we explicitly inform you and you consent to it.

7. Cookies and tracking technologies

We use cookies and similar tracking technologies on the Site (including third-party cookies) to collect information about your browsing behaviour and device. Cookies help us recognise your device, improve functionality, provide a tailored experience and for analytics/advertising purposes.

You can control or disable cookies via your browser settings or opt-out of certain third-party tracking. However, disabling cookies may impact your ability to use certain parts of the Site.

8. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy (or as required by applicable laws). When the data is no longer required, we will securely delete or anonymise it.

9. International transfers

Your personal data may be transferred to and processed in countries other than your country of residence (including our servers, affiliates or service providers). When doing so, we will ensure that appropriate safeguards are in place (such as contractual safeguards) to protect your rights and the confidentiality of your data.

10. Your rights

Depending on the applicable law in your jurisdiction, you may have certain rights in relation to your personal data. These may include:

The right to access the personal data we hold about you;

The right to rectify inaccurate or incomplete data;

The right to erase or delete your personal data (subject to legal and contractual obligations);

The right to restrict or object to our processing of your personal data;

The right to data portability;

If processing is based on consent, the right to withdraw your consent at any time;

The right to lodge a complaint with a relevant supervisory or regulatory authority.

If you wish to exercise any of these rights, please contact us at the contact details above.

11. Security

We implement reasonable technical and organisational measures to safeguard personal data from unauthorised access, disclosure, alteration or destruction. However, no system can guarantee absolute security, and you acknowledge that you provide your personal data at your own risk to some extent.

12. Children’s privacy

Our Site is not directed to children under 16. We do not knowingly collect personal data from children under that age. If you become aware that a child under that age has provided us with personal data, please contact us and we will delete that data.

13. Third-party links

The Site may contain links to third-party websites, applications or services that are not operated by us. We are not responsible for their privacy practices or content. We recommend you review the privacy policies of those third-parties.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and, where required by law, we may provide you with notice of the changes (for example by email). We encourage you to review this policy periodically to stay informed about how we handle your data.

15. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at: